Publications IPH Magazine Annals of Summaries: 38th Congress of Hospital Administration and Health Management Summary: Planning to Serve

Editorial - 12th edition of IPH Magazine
Interview with Scientific Coordinator of the Congress for Cost and Financial Management
Interview with Scientific Coordinator of the Engineering, Architecture and Logistics Congress
Interview with Santiago Venegas from Red de Clínicas Regionales - Santiago - Chile
Interview with Scientific Coordinator of the People Management and Leadership Congress
Interview with Scientific Coordinator of the Health Management Congress
Testimony from Scientific Coordinator of the Hospital Hotel Congress
Interview with Scientific Coordinator of Patient's Quality and Safety Congress
Interview with Valdesir Galvan, Chairman of FBAH
Interview with Paulo Roberto Segatelli Câmara, Chairman of the 38th Congress
Summary: Implementation of disallowance indexes, control and reduction
Summary: Perspectives for Hospitals Acting upon Public and Private Health in an Adverse Economic Scenario
Summary: Unimed System's Own Resources Movement: Results and Challenges in the search for Cheaper Costs and Better Aid Quality
Summary: Fee for Performance as a Tool to Support the Clinical Body and Aid Cost Management
Summary: DRG and P4P: Supporting Tools to the Management of the Clinical Body and the Cost of Assistance
Summary: How Should Hospitals Be Prepared to Handle the Entrance of Foreigner Investment? (1)
Summary: How Should Hospitals Be Prepared to Handle the Entrance of Foreigner Investment? (2)
Summary: TICs' role in the Search for Efficiency and Better Information in Hospitals ? An IT viewpoint
Summary: The role of information technology and communication to increase efficiency and improve the quality of information in hospitals - the financial area viewpoint
Summary: The Experience behind Setting up a New Management Model in a Cooperative of Medical Services
Summary: How can Hospitals and Health Insurance Companies Build a Positive Agenda aiming at Sustainable Supplementary Health in an Unfavorable Economic Environment?
Summary of the Master Conference: Whole Health - Planning to Serve
Summary: Water and Energetic Resources - Cultural Change
Summary: Water and Energetic Resources - Engineering Contribution - HCFMUSP
Summary: Logistic Operation Center in Hospitals
Summary: The Technical and Logistic Model of the Drug Advantage Program
Summary: Compliance in Trading Special Materials (OPME)
Summary: Tools for Integrated Planning - BIM System
Summary: Master Plan and Project
Summary: Case - Hospital Geral de Caraguatatuba
Summary: Planning the Hospital Complex's Project and Building in Chile
Summary: Planning the Hospital Complex's Project and Building in Portugal
Summary: Undergoing the Construction - Managing Operations
Summary: Commissioning Buildings and Systems of Buildings - Situation and Expectations
Summary: Operational Tools and Costs
Summary: Planning HR to Serve: The Workforce Blackout in the Health System
Summary: Planning HR to Serve - the Workforce Blackout in the Health System
Summary: HR Tools to Map Leaders (1)
Summary: HR Tools to Map Leaders (2)
Summary: HR Tools to Map Leaders (3)
Summary: Case: "The 150 Best Places to Work" - The Strategies to Keep Employees' Satisfaction with Leaderships Beyond 80%
Summary: Successful Case - How Elektro got elected the Best Place to Work by Guia 150 Melhores da Revista Exame with more than 90% of Employees Satisfaction?
Reshaping Health - Progress and Perspective 2015
Summary: Whole Health: The Situation in the Americas (1)
Summary: Whole Health: The Situation in the Americas (2)
Summary: The Completeness of Care and Integration in the Health System - Public-Private Relationship (1)
Summary: The Completeness of Care and Integration in the Health System - Public-Private Relationship (2)
Summary: The Entrance of Foreigner Investment to Finance Health Service Supply and the Market in Brazil (1)
Summary: The Entrance of Foreigner Investment to Finance Health Service Supply and the Market in Brazil (2)
Summary: The Intervention of the Law in the Health System (1)
Summary: The Intervention of the Law in the Health System (2)
Summary: Technologic Incorporation - Accurate Medicine (1)
Summary: Technologic Incorporation - Accurate Medicine (2)
Summary: Managing the Care: The Experience behind the Sociedade Beneficente de Senhoras Hospital Sírio-Libanês
Summary: Managing the Care in the Institutions and the Net of Services
Summary: Planning to Serve
Summary: Sustainable Hospital Buildings (1)
Summary: Sustainable Hospital Buildings (2)
Summary: The "Amicão" Project
Summary: "Amigos do Nariz Vermelho" Project
Summary: The New Clients and the Challenges of Hospital Hotel
Summary: A Panorama for the Safe Use of Medicines
Summary: The Story of an Experience regarding the Safe Use of Medicines
Summary: Safety in Anesthetic Procedures
Summary: Safety in Auto Events
Summary: Patient Safety - How Do I Do It?
Summary: A Culture towards Safety (1)
Summary: A Culture towards Safety (2)
Summary: Transparency and Contact with Patient's Safety - the Patient's viewpoint
Summary: Transparency and Contact with Patient's Safety - The Health Professional Viewpoint
Summary: Transparency and Contact with Patient's Safety - The Health Institution's Viewpoint
Summary: Integrality and Patient's Safety (1)
Summary: Integrality and Patient's Safety (2)
Summary: Safety Management within a Net
Summary: Architectonic Safety
Summary: Safety against Fire

Summary: Planning to Serve Marcelo Boeger

Excelling at serving the health client does not happen by chance. It demands from the managers a planning in several fields. A key aspect: to gather a team (this means to choose the right size to fulfill the aimed efficiency and to choose which competencies to develop in the people who are delivering the service). Still, it will be fundamental to align their processes with other independent areas and monitor their results with indicators. The result of this planning will surely be felt both in the performance of the teams and in the quality of the service.

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