Publications IPH Magazine IPH Magazine 13th: Annals Hospitality and Humanization
- Editorial - 13th
- HEALTH MANAGEMENT: Efficiency, Innovation and Sustainability
- Health Management Focused on Efficiency, Innovation and Sustainability!
- CONGRESS FOR COST AND FINANCIAL MANAGEMENT
- Hospitals, networks and sustainability
- Cost Reduction through Process Review
- Integrating Business Management to the Assistance Management
- International experience on the compensation models
- The Future of Hospital System - The Sustainability Challenge of Small Hospitals
- Advances in Patient Safety: Indicators and Impact on Cost Assistance
- Prospects for Public Private Partnerships and the Partnership Arrangements with Health Social - Critical Analysis of the PPP Brazilian Experiences in Health
- ENGINEERING, ARCHITECTURE AND LOGISTICS CONGRESS
- Hospital Logistics: Intelligence at Service for the Health Manager
- PEOPLE MANAGEMENT AND LEADERSHIP CONGRESS
- Illusionist Performance: Transformation and Innovation in Tough Times
- Implementation Careers & Salaries: New Paradigms and Opportunities
- The Art of Leading Generations X, Y and Z - How to retain talent?
- Giving Back Over the Organizational Climate - Talent Retention Strategies
- Creative Practices to Innovate in HR
- HEALTH MANAGMENT CONGRESS
- Efficiency
- Efficiency (2)
- The Process of Change in Bolivia "Hospital Arco Iris" from Solid Hospital to Liquid Hospital
- PATIENT'S QUALITY AND SAFETY CONGRESS
- Impact of External Assessment in Brazil
- Impact of External Assessment in Brazil (2)
- Quality and impact of patient safety in the hospital financial result - Santa Casa de Misericordia de Maceió
- Quality and Safety Integration on Education Process
- Management
- The Apthapi as Innovation Strategy in the Humanization of Healthcare Hospitality
- The experience of the State Hospital Sumaré / Unicamp in management by care
- HOSPITAL HOTEL CONGRESS
- Hospitality in Patient Perspective
- Hospitality at the Service of Humanization
- Hospitality and Humanization
- Hospitals Infrastructure Trends aimed at Physical and Mental Comfort for Patients and Families
- The Multidisciplinary Integration of Beds Management as a Way to Seek Effectiveness
- Spirituality in Hospitals Focusing on Healthcare Hospitality
Hospitality and Humanization
Teresinha Covas Lisboa
The central theme of the lecture discusses a survey conducted at the end of the Post-Doctoral Program in Business Administration at Florida Christian University - FCU, in the United States, and presents a study on the skills required from managers of health organizations, in order to facilitate training and development of people in the care of patients with humanization.
The research demonstrates the entrepreneurial vision that strengthens the modern concept of leadership and management that seeks to provide conditions to integrate people and units.
As a result, the degree of motivation and commitment of employees makes a more agile and efficient organization.
The study analyzed the models of existing skills in customer service, researching the times when people are interacting with the hospital.
The research involves the following universe and sample:
a) Three hospitals located in São Paulo, where they interviewed three managers using skills such as working methods and observing the humanization as "mirror" for the establishment of a good humane care;
b) The manager of a US nursing home;c) The management of a nursing home in the city of São Paulo;d) The management of a Home Care company;e) The Legal Counsel of the National Fund of Resources of the Ministry of Health of Uruguay;f) A nurse manager of the National Fund for Resources of the Ministry of Health of Uruguay;g) A patient (Nurse) with newly high in São Pauloh) A consultant of Hospital Hospitality area.
The methodology used was exploratory and qualitative research, with collection of testimonials and it was concluded that the mission, vision and objectives of the institution need to be aligned with the skills required in the hiring of employees. Thus, the behavior change process becomes easier. The statement from the patient interviewed "Humanization is as important and necessary as the remedies and is only possible through these people, the set of all of them" brings us to the reflection that we need very little for decent and humane care.
The result of the research generated the book "Competências de gestores no processo de humanização em saúde", published in 2015 by Editora Laços.
Teresinha Covas Lisboa
Doctorate in Business Administration from Mackenzie University, Master in Hospital Administration, Specialization in Didactics of Higher Education, Specialization in Hospital Administration.
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